Refund Policy

Marketplace (game accounts)

Game account listings are sold directly by independent vendors, not by Trd Sanji. Payment, delivery, and any refund for these deals are agreed between the buyer and seller themselves over Messenger or Telegram — Trd Sanji does not process this payment and cannot issue a refund on a vendor's behalf. If a vendor appears to be acting fraudulently, report it to us at trdmd1880@gmail.com so we can review their account.

Top-up orders

Game coin/UC top-ups are digital goods fulfilled directly by Trd Sanji. Because they're delivered near-instantly into your game account, orders are generally non-refundable once the top-up has been completed.

Exceptions we will always fix or refund:

• You paid but never received the top-up.
• We delivered the wrong package (wrong game, wrong amount) due to our error.
• A duplicate charge happened for the same order.

If a top-up doesn't arrive within a reasonable time, message us with your payment screenshot and order details (game, package, in-game ID) and we'll resolve it — either by delivering the correct top-up or refunding your payment to the same account you paid from.

Wrong in-game ID

Double-check your in-game ID before ordering a top-up. If a top-up is delivered to an ID you entered incorrectly, we cannot recover or reverse it, since it's sent straight into that account by the game itself.